Good comfortable shoes but tend to start falling apart after only a few months of wear which is disappointing considering the price. Very frustrating online experience where items in store are not yet online despite having been released. Stupid online vs instore gift cards which are non-transferable. Also needed to call customer service 3 times to get my gift card activated as it did not work upon receiving it. Overall very frustrating experience.
Okay quality shoe.. I decided to pay quite a bit because it was my first job and I wanted to make a good 1st impression, but the sole has already started to come off. I will admit the shoes look pretty good though. This european woman who worked there said she would "cut me a deal" and then charged me more than what was advertised on the official Aquilla website, pretty rough. She also "cut the cheese" as I left which was funny but gross
I have bought Aquila Shoes for a long time, but my experience a couple of weeks ago at the Canberra City branch has put me off for life. The sole of a pair of black dress shoes I purchased started to come off within days of wearing them. A quick look online showed that this is not uncommon for Aquila products (a brand I used to think specialised in good quality shoes?). When I took them back into the store the clerk accused me of damaging them myself and refused to refund the purchase. I ended up taking the shoes to a "Mister Minute" who fixed the soles, but also shunned the quality of the shoe. I struggle to see how I would have damaged the sole of both shoes within a couple of days of purchase. I'd recommend avoiding this outlet for their bad service & the Aquila brand for their subpar products.
Had an issue with a purchase, and received great customer service and repair of my shoes.
Arrived in Canberra from the long drive from Sydney for a job interview the next morning. To my horror I had forgotten my interview suit!My partner and I looked around several men's clothing stores in Canberra centre and were most impressed by the service offered by Brad at Aquila. He was extremely knowledgeable and clearly passionate about his job. Brad help me put together a suit at the last minute and even organized for trouser tailoring shortly before closing time.Brad set an exemplary standard for customer service and is an excellent representative for this brand. I just wanted to say thanks and that yes - the interview the next day went very well thanks to Brad's help!
Aquila is an Australian Shoe Store based in Canberra, Australian Capital Territory. Aquila is located at 148 Bunda St, Canberra ACT 2601, Australia.
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