I've had a credit card with this bank for the last 2 years. ITs been a horrible experience. The online banking is convoluted and extremely hard to access. The quickest way to find out a balance is a phone call to a technician. Once you have it, they are unable to send it to you. So, One day I tried to get a balance printed off inside the bank. They asked me pay $79 for it. I was gobsmacked. I would not recommend this bank or its online services to anyone. Please if you want to keep your sanity. Steer clear. From one very very unsatisfied customer.
the worse services that I have ever experienced.
So far, a shockingly bad experience. I went to open an account, and the staff treated me as if they were doing me a huge favour. It was like a crime investigation interview, where I was the suspect. Feeling like a valued client? Forget about that, you entered our branch, therefore you're a suspicious psychopath. Normal people bank somewhere else!In addition, the teller seemed incapable to understand the most basic English sentence, unfortunately - completely misunderstanding what I said, and asking the most random questions (re my investments outside the scope of the account,for example). I might change my mind in the future. however so far it's one of the worst banking experiences I had.
Professional frontline staff, thorough and great communication.
Staff very friendly and helpful, always wiling to go the extra mile for me even though I only have one account. That kind of objectivity is rare to find in a bank, and I really appreciate it. I have to make deposits a few times a week and every time I am greeted with a smile. The banking process itself is simple and no hidden fees are around to bite you. The staff are bilingual which helps and is quite admirable, to be honest. I love banking with HSBC and visiting their branch is always a pleasure! I recommend this bank to anyone who wants simplicity in dealing with their money and no nonsense banking. They are the second largest bank in the world for a reason.
HSBC Bank is an Australian Bank based in Canberra, Australian Capital Territory. HSBC Bank is located at Ground, floor 28/36 Ainslie Ave, Canberra ACT 2600, Australia.
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